3. Shipping Fees

Shipping fees are calculated based on the following factors:
Shipping Destination: Fees vary depending on the country and region.
Order Weight and Size: Larger or heavier packages may incur higher shipping fees.
Shipping Method: The cost will vary depending on the shipping method selected.
Shipping costs will be displayed on the checkout page, where you can view the exact amount. We also offer free shipping for certain regions or on orders above a specific amount.

4. Estimated Delivery Time

Standard Shipping: Usually takes 7-21 business days, depending on the destination country and the logistics provider.
Expedited Shipping: Typically takes 5-10 business days.
Courier Services: Usually delivered within 3-7 business days.
Please note that these are estimated delivery times, and actual shipping time may be affected by customs, weather, holidays, or other factors.

5. Order Processing

Order Processing Time: We will process and ship your order within 1-5 business days after receiving your order and payment.
Tracking Information: Once your order has been shipped, we will send you tracking details via email, allowing you to track the status of your package in real-time.

6. Customs Duties and Taxes

Our product prices do not include import taxes and duties. Different countries and regions may impose various taxes and fees on imported goods.
When the product arrives at the destination country, you may be required to pay additional customs duties or taxes. Please check the relevant regulations in your country before making a purchase.
If the package is returned due to unpaid duties or taxes, we are unable to refund the associated costs.

7. Damaged or Lost Goods

If your item is damaged during shipping, please take a photo and contact our customer service immediately. We will provide return or exchange services based on the situation.
For lost packages, we will coordinate with the shipping company to resolve the issue, and if necessary, we will ship a replacement.

8. Shipping Address

Please ensure that the shipping address you provide is accurate. We cannot change the shipping address once the order has been submitted.
If there are issues with the delivery due to an incorrect address provided, the additional costs will be borne by the customer.

9. Order Cancellation and Modifications

Once your order has been processed and shipped, we cannot cancel or modify it. If you need to make any changes to your order, please contact customer service as soon as possible.

10. Contact Information

If you have any questions regarding shipping and delivery, please contact us through the following methods:
Email: support@veyena.com