Thank you for shopping with us! We are committed to providing high-quality products and services. To ensure a pleasant shopping experience, we offer the following Return and Exchange Policy:

1. Return and Exchange Conditions

Return/Exchange Period: You may apply for a return or exchange within 30 days from the date you receive the product. After this period, we will not be able to offer return or exchange services.
Product Condition: Returned or exchanged products must be unused, unwashed, and undamaged, and should include original packaging, tags, and any accessories. Used or damaged products will not be accepted for return or exchange.
Non-returnable Items: Some items are non-returnable or non-exchangeable due to health, safety, hygiene, or other reasons. For example, underwear, personal care products, and custom-made items. Please refer to the product page for specific details.

2. Return and Exchange Process

Request a Return/Exchange: Please contact our customer service via email support@veyena.com with your order number, product information, and reason for the return or exchange.
Review and Confirmation: We will review your return/exchange request and inform you if it meets the return and exchange criteria.
Return/Exchange Procedure:
Return: If your request meets the conditions, we will provide you with the return address. You will be responsible for the return shipping cost unless the product has a quality issue.
Exchange: If you want to exchange an item, please specify the item you wish to exchange for in your request. If the replacement item is out of stock, you may choose to return the product or select another item.
Refund: Once the returned product is received and inspected, we will process the refund within 7-14 business days. The refund will be credited back to your original payment method. Return shipping costs are non-refundable.

3. Shipping Fees and Responsibility

The return shipping costs are generally the responsibility of the buyer, unless the product has a quality issue or we shipped the wrong item.
If the product is being returned due to a quality issue or a mistake in shipping, we will cover the return shipping costs.
Due to the nature of international shipping, returns may take longer to process. If you have any concerns regarding the return or exchange status, please feel free to contact our customer service.

4. Damaged or Lost Goods

If you receive a product damaged during shipping, please take photos and contact our customer service immediately. We will provide a return or exchange service.
If the product is lost during shipping, we will assist you in resolving the issue and arrange for a replacement.

5. Special Circumstances

Promotional Products: Certain promotional items may not be eligible for return or exchange. Please carefully review the product page for specific return/exchange policies.
Cross-border Return Issues: Due to the complexities of international shipping, returns and exchanges may take a longer time to process. We will do our best to support you and ensure a positive shopping experience.

6. Contact Information

If you have any questions about our return and exchange policy or need further assistance, please contact us through the following methods:
Email: support@veyena.com