1. How do I register an account?

You can register by clicking the “Register“ button at the top right of the website. Simply fill in your personal information and contact details to complete the registration. Once registered, you can easily manage your orders, view your shopping history, and enjoy personalized recommendations.

2. How do I shop?

After successfully registering, you can start browsing our website and choose the products you like. Add your selected items to the shopping cart, and you can continue shopping or view your cart at any time.

3. How do I place an order?

Once you’re ready to check out, go to the shopping cart page, confirm your order details, and click the “Checkout“ button. The system will prompt you to select your payment method and confirm your order. After completing the order, you will receive an order confirmation email.

4. Can I use coupons?

Yes! We offer coupons through registration or special links for you to claim. During the checkout process, the system will automatically list the available coupons for your current order, and you can choose the one you'd like to apply.

5. How much is the shipping fee?

We offer free shipping for orders over $39. The system will automatically calculate the shipping fee and waive it if your order exceeds $39. If your order amount is less than $39, the system will display the exact shipping fee.

6. How can I track my order?

You can track your order status directly in the order list page. Each order will provide real-time tracking information, allowing you to stay updated on the progress of your order.

7. How do I cancel an order?

If you need to cancel your order, please contact our customer support as soon as possible. Once the order is processed or shipped, it cannot be canceled. We recommend carefully reviewing your order before confirming it.

8. What payment methods do you accept?

We support several payment methods, including PayPal, credit cards (Visa, Mastercard, American Express, etc.), and Stripe. You can choose the payment method that suits you best during checkout.

9. What should I do if there's a problem with my product?

If you receive a damaged product or one that doesn't match the description, please contact our customer support team within 7 days of receiving your order. We will assist you with returns or exchanges.

10. How can I contact customer support?

You can contact us in the following ways:
Email: support@veyena.com

We will respond to your inquiry as soon as possible and assist you accordingly.